Delivery is available for an additional charge, please see store for pricing and scheduling information.
Customer Pickups – If you wish to pick up your order from our warehouse or store, we will be happy to schedule this so we can help you load your vehicle. Please be advised that if prior arrangements have not been made we may not have the man power to assist you with your pick up and would not want to inconvenience you with having to return at another time.
Measure your room to ensure the furniture will fit. Measure door openings to ensure the furniture will fit through. Take into account bulkheads and landings in stairways.
Let our coordinator know in advance of any obstacles such as loose gravel on the driveway, on-site construction, low hanging branches on driveways etc. Let us know in advance if there is restricted parking outside your home.
Please remove artwork and other decor from walls in tight areas. Please have the room ready by removing existing furniture. We are sorry, but our team is not insured to move your belongings.
When you purchase new furniture &/or new mattress from Factory Direct we do offer the option to have your old furniture hauled away in addition to having your new items delivered. This option is offered on a piece for piece basis and there is a charge to cover the cost of labor and disposal of the old item. Items must be in sanitary condition or delivery staff will refuse the item.
With qualified service technicians, as well as a network of industry specialists, Factory Direct Furniture is ready and able to service what we sell. If you require any type of service, please do not hesitate to call Factory Direct Furniture or fill out our online Service Request Form.